OUR CONTACT DETAILS

Email: joy@chicspanaturals.com

Tel: 404-547-1714

www.instagram.com/chicspanaturals

www.facebook.com/joyblairphillips

What is OUR processing time FOR orders?

Providing all items are in stock; Orders are prepared, packaged and shipped within 2 business days.

DO YOU OFFER LOCAL PICK-UP POINTS?

Yes. Currently at Griffin First Assembly, Griffin GA 30223

are Prices listed for soap for one bar?

Yes. Unless otherwise stated in the description as a Set of multiples in a Gift Boxes.

DO YOU HANDCRAFT ANY LIMITED-EDITION SOAPS?

Glad you asked. Yes… 70% of our Handcrafted Soaps are Limited-Editions. We love creating new concepts and products, so we plan to keep our soap lines exciting by providing new scent combinations regularly. If a specific soap consistently sells out, then it may very well become a regular in our product line.

why is a product in my shopping cart no longer AVAILABLE?

We do apologize for the inconvenience. Sadly, items are available on a first come basis, so grab your goodies while you can (LOL). Once an item becomes ‘Out of Stock’ the site will automatically remove that product from all other shopping carts. Send us a message to let us know you missed out and we can confirm restock date or recommend an alternate option.

What is OUR processing time FOR orders?

Providing all items are in stock; Orders are prepared, packaged and shipped within 2 business days.

do you ship INTERNATIONALLY?

Not at this time. We currently ship within the USA only. We aim to offer International Shipping in the near future.

Do you accept wholesale orders?

Yes. Wholesale Orders must be for Products that we currently carry. Due to the high costs of ingredients a 75% Deposit of Order Total Cost is required prior to production of any and all Wholesale Orders.

Price quotes for soaps will be for the naked (not in packaging) soap bars only. We’re here to help with packaging ideas. Need us to package your items in a preferred theme/color/design? Give us a call to discuss the details and additional costs.

• Soap Bars - Orders must be placed 8 weeks prior shipping/local delivery. Our Soaps are cured for 6 weeks, and wholesale bars are sold naked. Packaging options are available at an additional cost.

• Lotions & Lotion Bars - Orders must be placed 2 weeks prior shipping/local delivery. All products will be labelled with our brand.

• All Other Products - Orders must be placed 3 weeks prior shipping/local delivery.

can I order a custom soap?

No. We cannot accommodate Custom Soap orders at this time.

what if my order is received damaged?

So sorry that you experienced a shabby delivery. Please email us ASAP and ensure to include legible pictures or video clearly showing all damage. We require pics or video evidence if we need to file a complaint to the appropriate delivery service.

my order was sent to the wrong address?

Ouch! We hate that that has happened to you. Because of this risk, we require all Customers to triple check that the shipping address submitted is accurate prior to submitting your order. If your delivery fails to arrive due to the wrong address received on an order, regretfully there is nothing we can do to rectify that matter.

If an error occurs due to our negligence, a duplicate of your order will be re-shipped within 24 hours without hesitation. We appreciate your patience to await your replacement order in this case.

CANCELling an ORDER?

We recommend that you call us ASAP at (404) 547-1714 to check the current status of your order. Orders can only be cancelled prior to shipping. If you cancel prior to shipping, Refunds will be issued, less the card processing fee charged by the third party company. If the order has been shipped, we will not be able to cancel the order, and no refund will be issued.

need to change or add to my order?

We will be happy to assist you with any amendments to your active order. Please call us ASAP to check your Order Status. As long as it’s still on site, we will include the added items to your order. Keep in mind this will have a possible change on your shipping cost based on the weight adjustment.

have a prodduct or service complaint

We are sorry that you are not having an excellent service experience. Customer Satisfaction is huge for us, so please contact Joy at (404) 547-1714 at the earliest convenience. We will work to resolve the issue quickly and efficiently.

THANK YOU FOR BLESSING OUR BUSINESS ‘cHIC sPA nATURALS llc’.

PROMISE NOT TO KEEP US A SECRET BY TELLING YOUR FAMILY & FRIENDS. bE BLESSED!