Our Values

At Chic Spa Naturals, we believe in thoughtful formulations, small-batch craftsmanship, and products that feel good to use and good to gift. Every item is handcrafted with care, using quality ingredients and simple processes that respect people, animals, and the environment.

Our FAQs are here to help you shop with confidence and understand how we work behind the scenes.

How long does processing take?

Orders are prepared and shipped within 2 business days, provided all items are in stock.

Do you offer local pick-up?

Yes. Local pick-up is available in Locust Grove and within a 10-mile radius.

Are soap prices per bar?

Yes. Prices are for one soap bar, unless stated otherwise (such as gift sets).

Are your soaps limited edition?

Many are. Around 70% of our soaps are limited editions, created in small batches with rotating scents.

Why did an item disappear from my cart?

Our products are sold first come, first served. If an item sells out, it’s automatically removed from carts.

Do you ship internationally?

Not at this time. We currently ship within the USA only.

Do you accept wholesale orders?

Yes. Wholesale is available for current products, with advance notice and a deposit required. Please contact us for details.

Are your products cruelty-free?

Yes. All Chic Spa Naturals products are cruelty-free and never tested on animals.

Can I order custom soaps?

At this time, we’re unable to accept custom soap orders.

What if my order arrives damaged?

Please email us promptly with clear photos or video, and we’ll help resolve it quickly.

Can I cancel or change my order?

Changes or cancellations are possible before shipping. Please contact us as soon as possible.

How should I store soaps and body products?

Store soaps on a draining dish and keep body products in a cool, dry place away from sunlight.

Returns & Order Issues

We want you to enjoy your Chic Spa Naturals purchase and feel confident shopping with us.

Because our products are handcrafted and made in small batches, we’re unable to accept returns on used or opened items. However, if there’s an issue with your order – such as damage during shipping or an error on our part – please contact us right away.

We’re always happy to:

• Review concerns on a case-by-case basis

• Replace items affected by damage or packing errors

• Help find a suitable solution whenever possible

Customer satisfaction matters to us, and we aim to handle every concern with care and fairness.

THANK YOU FOR BLESSING OUR BUSINESS !