Our Values

At Chic Spa Naturals, we believe in thoughtful formulations, small-batch craftsmanship, and products that feel good to use and good to gift. Every item is handcrafted with care, using quality ingredients and simple processes that respect people, animals, and the environment.

Our FAQs are here to help you shop with confidence and understand how we work behind the scenes.

Orders & Processing

How long does processing take?

Orders are prepared and shipped within 2 business days, provided all items are in stock.

Do you offer local pick-up?

Yes. Local pick-up is available in Locust Grove, Georgia and within a 10-mile radius.

Why did an item disappear from my cart?

This can happen if an item sells out while you are shopping. Our small-batch products are made in limited quantities.

Shipping

Do you ship internationally?

We currently ship within the USA only. We are working towards expanding our shipping options in the future.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours, with photos of the item and packaging. We will review and make it right.

Products & Ingredients

Are your products suitable for sensitive skin?

Our products are made with gentle, thoughtfully selected ingredients. However, we always recommend a patch test before full use, especially for sensitive skin.

Are your Products Naturals?

We focus on high-quality, skin loving ingredients and simple formulations. Each product listing includes full ingredient details, so that you can make an informed choice.

Are your products cruelty-free?

Yes. All Chic Spa Naturals products are cruelty-free.

Are your soaps limited edition?

Approximately 70% of our soaps are created in small batches and released as limited editions.

‍ Can I request custom soaps?

At this time, we are not accepting custom soap orders.

Product Care & Shelf life

How Should I store my products?

Soap Bars

Use a draining soap dish or soap saver, to allow the bar to dry between uses. This helps to extend its life.

Body care products

Store in a cool, dry place away from direct sunlight.

Lip Care

Keep away from direct sunlight and avoid temperatures above 140°F to prevent melting of lip butters.

How long do your products lasts?

Because our products are handcrafted in small batches, we recommend using them within 6–12 months for the best experience.

Each items includes a clearly marked ‘use by’ date, so you can enjoy your product at its peak quality.

Pricing & Wholesale

Are soap prices per bar?

Yes. Prices are listed per individual bar unless stated otherwise (such as gift sets).

Do you offer wholesale?

Yes. Wholesale is available for select products. Please contact us for more information.

Payments

What payment methods do you accept?

We accept secure online payments through our website, with available options displayed at checkout.

For in-person purchases, we also accept Cash App, Venmo, and Zelle for your convenience.

Final Note

Thank you for supporting Chic Spa Naturals. We are grateful for your trust and for every order placed.

If you have any questions, we are always here to help.